Website management

Overview

Thank you for choosing Cornerstone Marketing for your website maintenance needs. Our website maintenance services are designed to keep your website secure, updated, optimized, and operating efficiently.

Because website maintenance is a service-based and digital offering, all purchases are final and non-refundable. By purchasing our services, you agree to the terms outlined in this policy.

Why We Do Not Offer Refunds

Website maintenance involves ongoing work performed by our team behind the scenes to protect and maintain your website. Unlike physical products, these services cannot be returned once they have been provided.

Upon activation of your maintenance plan, we immediately begin allocating resources and performing tasks that may include:

• Website monitoring
• Security checks and protection
• Software, plugin, and theme updates
• Website backups
• Performance optimization
• Technical support
• Error detection and troubleshooting
• Maintenance reporting

These services require time, expertise, software tools, and labor costs that are incurred regardless of whether the client uses every aspect of the maintenance plan.

Because the work begins immediately and the resources dedicated to your website cannot be recovered, we do not offer refunds.

No Refund Policy

All payments made for website maintenance services are final.

Refunds will not be issued for:

• Change of mind after purchase
• Failure to use the maintenance service
• Cancellation after the maintenance plan has started
• Dissatisfaction with website traffic, rankings, or business performance
• Website issues caused by third-party software or hosting providers
• Business closure or operational changes
• Failure to provide requested access or information
• Partial use of the service period
• Downgrading or discontinuing services during an active billing cycle

No Returns

Website maintenance is a digital service and does not involve physical goods. As a result, there is nothing to return, and return requests cannot be accepted.

Service Cancellations

Clients may cancel future renewals of their maintenance plan at any time by providing written notice before the next billing date.

Cancellation will prevent future charges but will not result in a refund for services already purchased or for the current billing period.

Services will continue until the end of the paid term unless otherwise agreed.

Service Performance

While we work to maintain the security, stability, and performance of your website, we cannot guarantee:

• Specific search engine rankings
• Increased website traffic
• Sales or revenue growth
• Lead generation results
• Continuous uptime due to third-party hosting providers
• Protection from every possible cyber threat

Our responsibility is to provide professional maintenance services and support, not guaranteed business outcomes.

Technical Issues

If an issue occurs due to an error on our part, we will make reasonable efforts to correct the problem at no additional charge.

This may include:

• Restoring backups
• Correcting update-related issues
• Troubleshooting maintenance-related problems
• Reapplying maintenance services where appropriate

Corrective action will be considered the resolution of the issue and will not create an obligation for a refund.

Agreement to Policy

By purchasing a website maintenance plan, you acknowledge and agree that:

• Website maintenance is a service-based offering.
• Work begins immediately after service activation.
• Resources and labor costs are incurred regardless of usage.
• All sales are final.
• Refunds and returns are not available.

What is website maintenance?

Website maintenance is the ongoing process of monitoring, updating, securing, and optimizing your website to ensure it remains functional, secure, and performing at its best.

Why do I need website maintenance?

Websites require regular updates and monitoring to protect against security threats, software issues, and performance problems. Without maintenance, your website may become vulnerable to hackers, experience downtime, or develop functionality issues that affect visitors and customers.

What is included in your website maintenance service?

Our website maintenance service may include:

• Website security monitoring
• Software, theme, and plugin updates
• Regular website backups
• Performance optimization
• Broken link monitoring
• Technical support
• Error troubleshooting
• Uptime monitoring
• Content updates (depending on plan)
• Monthly maintenance reports

Specific services may vary depending on the maintenance package selected.

How often is maintenance performed?

Maintenance tasks are performed regularly throughout your service period. Some activities, such as monitoring and security checks, may occur continuously, while updates and backups are completed on a scheduled basis.

Will my website experience downtime during maintenance?

Most maintenance tasks are performed with little to no disruption. In rare cases where temporary downtime is necessary, we will make every effort to minimize interruptions and complete the work as quickly as possible.

Do you provide website backups?

Yes. Regular backups are included to help protect your website data and allow for recovery in the event of technical issues, security incidents, or accidental data loss.

Can you update content on my website?

Depending on your maintenance plan, we may assist with minor content updates such as text changes, image replacements, contact information updates, and other routine website edits.

What happens if my website gets hacked?

If your website experiences a security issue, we will work to identify the problem and take reasonable steps to restore and secure the website. Response times and recovery services may vary depending on the maintenance plan and the severity of the issue.

Do you guarantee protection from all security threats?

No. While we implement security best practices and monitoring tools, no website can be guaranteed 100% protection against every cyber threat or attack.

Will website maintenance improve my search engine rankings?

Website maintenance can support SEO by keeping your site secure, fast, and functioning properly. However, we do not guarantee specific search engine rankings or traffic increases.

Do I need website maintenance if my website rarely changes?

Yes. Even websites that do not receive frequent content updates still require software updates, security monitoring, backups, and performance checks to remain secure and functional.

Can I cancel my maintenance plan?

Yes. You may cancel future renewals according to the terms of your service agreement. Cancellation will stop future billing but will not affect services already provided during the current billing period.

Do you offer refunds?

No. All website maintenance services are non-refundable.

Website maintenance involves ongoing monitoring, software tools, security services, labor, and technical resources that are allocated to your website immediately upon activation of your plan. Because these services begin right away and cannot be returned, all sales are final.

How quickly do you respond to support requests?

Response times vary depending on your maintenance plan and the nature of the request. We strive to respond to all support inquiries as quickly as possible during business hours.

Short Version

Why is website maintenance important?

Your website is often the first impression customers have of your business. Regular website maintenance keeps your site secure, fast, updated, and functioning properly. It helps prevent security risks, reduces downtime, improves user experience, and ensures your website continues to support your business goals. With professional maintenance, you can focus on running your business while we keep your website performing at its best.

Why You Actually Need Website Maintenance

1. Protects Your Website from Security Threats

Hackers constantly look for outdated software, plugins, and vulnerabilities. Regular maintenance helps keep your website protected through security updates, monitoring, backups, and malware prevention.

2. Keeps Your Website Running Smoothly

Over time, websites can develop errors, broken links, compatibility issues, and performance problems. Maintenance helps identify and fix these issues before they affect visitors.

3. Improves Website Speed and Performance

A slow website can frustrate visitors and lead to lost business. Regular optimization helps pages load faster, improves user experience, and can increase conversions.

4. Reduces Downtime

Website monitoring can detect problems early and minimize disruptions. The less downtime your website experiences, the more reliable your business appears to customers.

5. Maintains a Professional Image

Outdated content, broken pages, and website errors can damage credibility. Regular updates ensure your website remains accurate, modern, and professional.6. Supports Search Engine Rankings. Search engines favor websites that are secure, fast, and well-maintained. Ongoing maintenance can help preserve and improve your visibility in search results.

6. Supports Search Engine Rankings

Search engines favor websites that are secure, fast, and well-maintained. Ongoing maintenance can help preserve and improve your visibility in search results.

7. Protects Important Data

Regular backups ensure that if something goes wrong—such as a cyberattack, accidental deletion, or technical failure—your website can be restored quickly.

8. Saves Time and Money

Preventive maintenance is often less expensive than fixing major problems after they occur. Small issues can become costly if left unaddressed.

Benefits for Business Owners

• Enhanced website security
• Faster website performance
• Better user experience
• Increased customer trust
• Reduced risk of website failures
• Improved search engine visibility
• Regular backups and recovery protection
• Ongoing technical support